Returns & Refund Policy

We want you to be happy with your purchase. Please read this policy before buying.

Returns and exchanges

• Unopened products in their original sealed packaging can be returned or exchanged within 7 days of purchase, with the original invoice.
• Opened or activated devices cannot be returned for a refund unless they have a manufacturing defect.
• Products with a manufacturing defect reported within 7 days will be exchanged or repaired after inspection. After that, the manufacturer's warranty applies.
• Damage caused by misuse, water or drops is not covered.

Refunds

• Approved refunds are made using the original payment method.
• Card refunds may take 5–14 working days to show, depending on your bank.
• For purchases paid in installments (for example with Tabby), the refund is processed through the installment provider and your remaining payments are adjusted or cancelled accordingly.

How to request a return

Message us on WhatsApp with your invoice number and photos of the product, or visit our store at ICAD Mall, Musaffah.